Welcome to CELEBRITY MAGAZINES, where your passion for pop culture is matched only by our commitment to your satisfaction. We understand that collecting is personal—whether you’re completing your Kerrang! archive, awaiting a House of the Dragon special, or framing that exclusive Harry Styles cover. Just as we curate every magazine with care, we’ve designed a straightforward, transparent returns process for those rare moments when your order isn’t perfect.

This policy reflects our global, fan-centric ethos—serving collectors from Manchester to Melbourne with the same dedication we bring to preserving Classic Rock legacies and celebrating Bridgerton splendour.

📦 The Quick Guide: You have 15 days from the delivery date to initiate a return or exchange. Items must be in original, unread, and resalable condition—as pristine as a sealed Empire issue or a mint-condition GQ.

Our Returns & Exchange Policy in Detail

1. Eligibility & Timeframe

We accept returns and exchanges for most items within 15 days of delivery. To be eligible:

  • The item must be unused, in its original packaging, and in perfect resalable condition.
  • All accessories (e.g., supplements, posters) must be included.
  • The original invoice or proof of purchase is required.

2. Non-Returnable Items

To protect the integrity of collectibles and exclusives, the following cannot be returned or exchanged:

  • Digital content or access codes (once accessed or downloaded).
  • Personalised or custom-ordered items (e.g., special inscriptions).
  • Items damaged due to customer mishandling or improper storage.
  • Magazines or collectibles where the original seal or packaging has been broken—much like a prized James Bond collector’s edition loses its value once opened.

Note: This aligns with our dedication to providing “official, brand-new publications” as stated on our site. We cannot resell items that are no longer mint.

3. Step-by-Step Return/Exchange Process

Follow these steps to ensure a smooth process:

  1. Contact Our Team: Email us at [email protected] within 15 days of delivery. Use the subject line: “Return/Exchange Request – [Your Order Number]”.
  2. Provide Details: Include your order number, the item(s) for return/exchange, and the reason. Our pop culture-obsessed support team will review your request and issue a Return Authorisation (RA) number and instructions.
  3. Pack Securely: Repackage the item(s) in their original packaging, including all materials. Add the RA number clearly on the outside of the package.
  4. Ship to Our Hub: Send the package to our Manchester hub (address below). We recommend using a tracked service—you are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent).
  5. Inspection & Processing: Once received, our team will inspect the item(s) within 3-5 business days. We’ll notify you via email once approved.

4. Refunds & Exchanges

Refunds: Upon approval, refunds will be processed to your original payment method within 7-10 business days. You will receive a confirmation email. Note that shipping costs (original and return) are non-refundable unless the return is due to our error.

Exchanges: For a different item (e.g., swapping a Dua Lipa issue for a Depeche Mode feature), we will process the exchange once the return is approved. If the new item has a different price, we will charge or refund the difference.

5. Return Shipping Address

Send authorised returns to:

CELEBRITY MAGAZINES Returns
72 Faulkner St
Manchester, GB M2W 1CW
United Kingdom

Return/Exchange Request Template

To streamline your request, copy and paste the template below into an email to [email protected]:

Subject: Return/Exchange Request – [Your Order Number] Dear CELEBRITY MAGAZINES Team, I would like to request a return/exchange for my recent order. Order Number: [Insert your order number] Item(s) for Return/Exchange: [e.g., “Billie Eilish Special Edition, Issue #XX”] Reason for Return/Exchange: [e.g., “Damaged upon arrival,” “Incorrect item received,” “Change of mind” – please specify] Please advise the next steps and provide the Return Authorisation number and instructions. My preferred resolution is: [ ] Refund to original payment method [ ] Exchange for: [Specify desired item, e.g., “Jenna Ortega Spotlight Issue”] Thank you, [Your Full Name] [Your Email Address] [Your Shipping Address]

Our Commitment to You

Just as we guard your data with “Fort Knox-level security” and deliver your fandom with global-minded care, we handle returns with precision and respect. We aim to resolve all requests within 10 business days of receiving your return.

Your collection matters—whether it’s Classic Pop rarities or Ghost deep-dives. We’re here to ensure every item you receive is worthy of your archive.

Need Help? Our Team is Here.

Questions about returns, exchanges, or just want to chat about the latest Celebrities scoop? Reach out—we’re as passionate about service as we are about pop culture.

Email: [email protected]
Postal Address: CELEBRITY MAGAZINES, 72 Faulkner St, Manchester, GB M2W 1CW

We typically respond within 24–48 hours.

CELEBRITY MAGAZINES | 72 Faulkner St, Manchester, GB M2W 1CW
Your story, their spotlight, delivered—and guaranteed.
© 2023 CELEBRITY MAGAZINES. All rights reserved.